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Knowledge base
Tenantcube Basics
Getting Started
6
What is Tenantcube?
Is my Tenantcube account free?
How can I change my password?
Can I sign up using Google or Facebook credentials?
What if I forget my password?
View all 6
Landlord
Basic Terminology
9
What is the difference between a property and a unit?
What is a Single-Unit?
What is a Multi-unit?
How to add a property to my Tenantcube profile
How to add units to a property listed on Tenantcube?
View all 9
Setting up
4
How can I create an account with Tenantcube as a property owner/manager?
Is a business name required?
I did not receive the verification email on registration, what should I do?
What would it cost to create an account on Tenantcube?
Manage Rental Property Portfolio
9
I own a single family home and an apartment that I manage. How do I list these properties on Tenantcube?
What is the difference between single-unit and multi-unit properties?
I do not have a property name, should I have one?
What information do I need to create a property?
Can I add unique features to each unit in my multi-unit property?
View all 9
Property Listing and Applications
10
How can I share my property with potential tenants?
How can I list my unit?
I have a private room to list, can I list it on Tenantcube?
I am unable to list a unit, what could be the possible reasons?
How is listing titles different from property names?
View all 10
Rental Applications
7
How will I receive an application from a prospective tenant?
What actions can a landlord take on a rental application?
What happens after a landlord approves an application?
Will the applicant be notified if their application is declined?
What is the difference between shortlist and approval of an application?
View all 7
Digital Lease Agreements
8
I cannot find the standard lease template from my region. How can I create one?
How to create an online lease
Can I upload my own template and use it for all my leases?
Can I upload my paper-based agreement in Tenantcube?
I am on the Free plan, can I access digital e-lease creation?
View all 8
Receive Online Payments
3
What payments can I collect through Tenantcube?
How do I set up online payment for rent in Tenantcube?
How do I setup automatic rent debits for tenants?
Settings
1
What can I do with the Settings page as a Landlord?
Tenant
Getting started
3
How to set-up an account?
How do you set-up the account using 'Forgot password' option?
What happens once I sign-in to my Tenant account?
Profile Creation
5
What is a Tenant profile? Why should I create one?
Where can I access my Tenant profile?
Who can view my Tenant profile?
Can I edit/delete information in my Tenant profile?
What is the difference between a profile and an application on Tenantcube?
ID Proof and Documents
13
Is it mandatory to add documents to my tenant profile?
What is considered ID proof in a rental application?
What if I do not have a Tax ID or Driver’s License to add to my Tenant profile?
Why is a SSN/SIN number essential for a Tenant profile?
Why is a letter of Employment essential for the property manager/owner?
View all 13
Co-Applicant Essentials
15
Who/what is a co-applicant?
Do all the co-applicants share the same login credentials?
What is the difference between a dependant and co-applicant
Can I submit an application if the co-applicant did not complete their profile?
Do I have to add a co-applicant?
View all 15
Applying to a property
17
How can I apply to a property using my Tenant profile?
What is a rental application?
How to create a rental application on Tenantcube?
Can I apply to multiple properties with one Tenant profile?
Can I provide different information for different properties?
View all 17
Data Security
2
How is your data protected within Tenantcube?
Where are Tenantcube data centers hosted?
Rent Payment
0
Maintenance
3
How to create a maintenance task?
How can a tenant communicate on a task created
Can a tenant withdraw a ticket
Help Desk Software
by Freshdesk Support Desk