Help Center

Getting Started 6

• What is Tenantcube?
• Is my Tenantcube account free?
• How can I change my password?
• Can I sign up using Google or Facebook credentials?
• What if I forget my password?

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Basic Terminology 9

• What is the difference between a property and a unit?
• What is a Single-Unit?
• What is a Multi-unit?
• How to add a property to my Tenantcube profile
• How to add units to a property listed on Tenantcube?

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Setting up 4

• How can I create an account with Tenantcube as a property owner/manager?
• Is a business name required?
• I did not receive the verification email on registration, what should I do?
• What would it cost to create an account on Tenantcube?

Manage Rental Property Portfolio 9

• I own a single family home and an apartment that I manage. How do I list these properties on Tenantcube?
• What is the difference between single-unit and multi-unit properties?
• I do not have a property name, should I have one?
• What information do I need to create a property?
• Can I add unique features to each unit in my multi-unit property?

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Property Listing and Applications 10

• How can I share my property with potential tenants?
• How can I list my unit?
• I have a private room to list, can I list it on Tenantcube?
• I am unable to list a unit, what could be the possible reasons?
• How is listing titles different from property names?

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Rental Applications 7

• How will I receive an application from a prospective tenant?
• What actions can a landlord take on a rental application?
• What happens after a landlord approves an application?
• Will the applicant be notified if their application is declined?
• What is the difference between shortlist and approval of an application?

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Digital Lease Agreements 8

• I cannot find the standard lease template from my region. How can I create one?
• How to create an online lease
• Can I upload my own template and use it for all my leases?
• Can I upload my paper-based agreement in Tenantcube?
• I am on the Free plan, can I access digital e-lease creation?

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Receive Online Payments 3

• What payments can I collect through Tenantcube?
• How do I set up online payment for rent in Tenantcube?
• How do I setup automatic rent debits for tenants?

Settings 1

• What can I do with the Settings page as a Landlord?

Getting started 3

• How to set-up an account?
• How do you set-up the account using 'Forgot password' option?
• What happens once I sign-in to my Tenant account?

Profile Creation 5

• What is a Tenant profile? Why should I create one?
• Where can I access my Tenant profile?
• Who can view my Tenant profile?
• Can I edit/delete information in my Tenant profile?
• What is the difference between a profile and an application on Tenantcube?

ID Proof and Documents 13

• Is it mandatory to add documents to my tenant profile?
• What is considered ID proof in a rental application?
• What if I do not have a Tax ID or Driver’s License to add to my Tenant profile?
• Why is a SSN/SIN number essential for a Tenant profile?
• Why is a letter of Employment essential for the property manager/owner?

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Co-Applicant Essentials 15

• Who/what is a co-applicant?
• Do all the co-applicants share the same login credentials?
• What is the difference between a dependant and co-applicant
• Can I submit an application if the co-applicant did not complete their profile?
• Do I have to add a co-applicant?

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Applying to a property 17

• How can I apply to a property using my Tenant profile?
• What is a rental application?
• How to create a rental application on Tenantcube?
• Can I apply to multiple properties with one Tenant profile?
• Can I provide different information for different properties?

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Data Security 2

• How is your data protected within Tenantcube?
• Where are Tenantcube data centers hosted?

Rent Payment 0

Maintenance 3

• How to create a maintenance task?
• How can a tenant communicate on a task created
• Can a tenant withdraw a ticket