Help Center

Getting started 3

• How to set-up an account?
• How do you set-up the account using 'Forgot password' option?
• What happens once I sign-in to my Tenant account?

Profile Creation 5

• What is a Tenant profile? Why should I create one?
• Where can I access my Tenant profile?
• Who can view my Tenant profile?
• Can I edit/delete information in my Tenant profile?
• What is the difference between a profile and an application on Tenantcube?

ID Proof and Documents 13

• Is it mandatory to add documents to my tenant profile?
• What is considered ID proof in a rental application?
• What if I do not have a Tax ID or Driver’s License to add to my Tenant profile?
• Why is a SSN/SIN number essential for a Tenant profile?
• Why is a letter of Employment essential for the property manager/owner?

View all 13

Co-Applicant Essentials 15

• Who/what is a co-applicant?
• Do all the co-applicants share the same login credentials?
• What is the difference between a dependant and co-applicant
• Can I submit an application if the co-applicant did not complete their profile?
• Do I have to add a co-applicant?

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Applying to a property 17

• How can I apply to a property using my Tenant profile?
• What is a rental application?
• How to create a rental application on Tenantcube?
• Can I apply to multiple properties with one Tenant profile?
• Can I provide different information for different properties?

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Data Security 2

• How is your data protected within Tenantcube?
• Where are Tenantcube data centers hosted?

Maintenance 3

• How to create a maintenance task?
• How can a tenant communicate on a task created
• Can a tenant withdraw a ticket